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Safety Procedures

Safety Procedures

OUR RE-OPENING PLAN

METROPOLITAN THEATRES OPERATIONAL PROCEDURES

COVID-19: SAFETY FIRST

The health and safety of our guests and employees are our priority. We are committed to providing you with a great moviegoing experience while we take the following health and safety precautions at our theatres.

As our theatres begin to reopen, we've put new safety measures in place, which are outlined below.

Thank you for your continued trust in Metropolitan Theatres.

Metropolitan Theatres

Metropolitan Theatres

Safety Procedures Video

Re-Opening Schedule

(Subject to change)

We look forward to seeing you!

NOW OPEN: 

  • MetroLux Dine-In Theatres at the Foundry, Downtown Loveland, CO
  • MetroLux 14 Theatres at Centerra, Loveland, CO
  • Isis Theate*, Aspen, CO
  • Wildhorse Stadium Cinemas*, Steamboat Springs, CO
  • Redstone Cinemas, Park City, UT
  • Bigwood Cinemas*, Hailey, ID

Please check back for additional theatre re-openings.

(*denotes theatres open Thursday-Sunday)

Theatre Experience

Safety Procedures

Ticket Purchases:  Guests are encouraged to buy tickets on our new mobile app or online through our website for contactless payment.  Ticket bar codes may be scanned at the theatre. 

Protective Shields: Protective Shields have been installed at the box offices and concession stands.

Social Distancing: Decals will be placed in high traffic areas (concessions stand, box office, and restrooms) to ensure a 6-ft distance between guests.

Auditoriums: Reduced capacities in each auditorium with 6-ft separation between each guest/party. For our reserved recliner auditoriums, there will be a minimum of two empty seats between parties.  In our traditional auditoriums, there will be three empty seats between parties and every other row will remain empty.

Disinfect High-Contact Surfaces: High-contact surfaces will be disinfected frequently.  This includes restrooms (sinks faucets, handles, etc.), auditoriums, entrances/exits, railings, counters, podiums, and kiosks. The box office will be sanitized after every transaction. Seats in the auditoriums will be disinfected between every show (seats, armrests and tray tables).

Face Coverings: Face masks required.  

Remain Home if Sick:  Guests are requested to remain home if sick or have been in close contact with anyone experiencing signs of sickness.

Sanitizer Stations:  For guest well-being, hand sanitizer stations will be placed throughout the theatre.

Drinking Fountains:  will be closed. 

Arcade Games:  will be closed.

Safety Procedures

Employee

Safety Procedures

Temperature Check: Employee temperatures will be taken at the start of every shift. Any employee with a temperature or COVID symptoms per CDC recommendations will be asked to leave.

Proper Protective Equipment: All employees will be required to wear Proper Protective Equipment (PPE) which includes masks and gloves, and adhere to all CDC recommended standards of use for the equipment.  Metropolitan Theatres will supply masks and gloves for all employees.

Hand Washing: All employees will be required to wash their hands at the start of their shift, and regularly, for at least 20 seconds.

Remain Home if Sick: An employee who is sick or not feeling well will be required to stay home. An employee who has been in close contact with anyone experiencing signs of sickness will remain home.

Safe Social-Distancing: Employees will practice safe social distancing and avoid personal contact in accordance with the CDC and local government guidelines.

Cinema Safe

Our Pledge for Safety

OUR COMMITMENT

With theaters reopening, your safety is our focus. We’re committed to adhering to all CDC, state and local regulations, as well as our industries expert-backed suggestions.

Mandatory masks. Social distancing. Handwashing. Staggered showtimes and seating. Cleaning and Disenfecting all auditoriums, concession areas, surfaces and restrooms.

When you see the CinemaSafe badge, you can rest assured we are doing — and insisting on — everything possible to ensure your safe & healthy return to the movies!

Take a look at what you can expect from a Cinema Safe theatre. Watch Now

Concessions

Food / Concessions

Safety Procedures

Food/Concessions:  Safety Procedures

  • Team members have been trained in proper food-handling protocols in order to reduce person to person contact.
  • Safe social distancing decals will be placed on the ground to ensure that guests are maintaining a healthy distance of at least 6-ft apart while waiting in lines.
  • Self-serve soda machines (where applicable) will be managed by theater staff or closed. Upon purchasing a drink at the concession stand, guests will present their receipt to the employee working the drink station and they will fill the cup.
  • M Rewards Member Refills: A new cup or popcorn container will be given for all refills.
  • Self-serve condiment stations will be closed. Guests can request condiments at the concession stand.

Seniors Only Show

(and for those at-risk)

Our #1 priority is to keep you safe.

Redstone Cinemas in Park City, UT is offering a Seniors Only show and for those at-risk.

Tuesdays. Times vary.

Senior 60+

 

MetroLux Dine-In Theatres at the Foundry

Dine-In Experience (MetroLux Dine-In Theatres)

New Ordering Procedures

MetroLux Dine-In Theatres at The Foundry:

We’ve made changes to dine-in ordering.  

Mobile App Ordering:

  • Download the Metropolitan Theatres App in the App Store or Google Play.
  • When buying your tickets, order your meal in advance.
  • Your food will be cooked to order once your ticket is scanned inside the theatre.
  • When it’s ready, we’ll deliver it right to your seat.
  • Want to order more? Just use the app and we’ll bring it to you!
  • Earn M Rewards points on ticket and food & beverage orders!
  • (For refills, visit concessions or the bar and we’ll be happy to help.)
  • To Learn more about the App, click here.

Kiosk Ordering:  

  • Easily purchase your ticket and place your food & beverage order on our kiosks.
  • Once your ticket is scanned, your order will be cooked and brought to your seat.
  • Earn M Rewards points on ticket and food & beverage orders!
  • Want to order more?  Just use the app or visit the bar for assistance.
  • (For refills, visit concessions or the bar and we’ll be happy to help.)