METROPOLITAN THEATRES FAQs

Find helpful information about ticketing, refunds, theatre policies, and guest expectations.

Tickets are valid only for the film, theatre, date, and showtime purchased. Refunds and exchanges are subject to our ticketing policies, and online and mobile booking fees are non-refundable.

For eligibility and instructions, please review our Ticket Refund & Exchange Policy.

For additional assistance, please contact your local theatre.

Age Guidelines

• Seniors: Ages 62 and older.
• Children: Ages 12 and under.
• Children under 2: Admitted free when sharing a seat with an adult. A ticket is required if occupying a separate seat.

R-Rated Films: Guests under 17 must be accompanied by a parent or legal guardian who remains throughout the film. Valid identification may be required.

If you receive an error while purchasing tickets online, please check that your billing ZIP code and card security code (CVV) are entered correctly.

International postal codes may not be accepted. If you experience difficulty, tickets may be purchased directly at the theatre or through Fandango.

At Metropolitan Theatres, we're committed to providing a safe, comfortable, and enjoyable moviegoing experience for everyone. We ask all guests to be considerate of others and follow theatre policies and staff instructions.

For everyone's comfort and safety, the following are prohibited:

• Disruptive behavior: Loud talking, shouting, fighting, threats, harassment, discrimination, abusive language, or other behavior that interferes with the enjoyment or safety of others.
• Recording: Unauthorized photography, video recording, or audio recording of movies is strictly prohibited. Recording devices must remain turned off and put away during the film. Suspected violations may be reported to law enforcement.
• Electronic devices: Using phones or other devices that emit light or sound during the movie, including texting, calls, and illuminated screens.
  Outside food and beverages: Outside food, beverages, and alcoholic drinks are not permitted.
• Smoking and vaping: Smoking and vaping are prohibited.
• Weapons: Firearms, weapons, and imitation or prop weapons are not permitted.
• Alcohol and drugs: Illegal drugs, controlled substances used unlawfully, outside alcohol, intoxication, and disorderly behavior are prohibited. Alcohol may only be consumed by guests 21 and older in designated areas.
  Inappropriate attire: Shirts and shoes are required. Clothing displaying offensive language or imagery is not permitted.
• Face coverings: Masks, costumes, helmets, or makeup that conceal a guest's identity are not permitted. Face coverings worn for medical or religious purposes are allowed.
• Messy materials: Confetti, glitter, stickers, silly string, streamers, and similar materials are prohibited.
• Loitering: Guests may not remain on theatre property without a legitimate purpose.

Metropolitan Theatres reserves the right to restrict bags larger than 14" × 14", including backpacks, suitcases, and duffel bags. Permitted bags and packages may be subject to inspection.

Please keep personal belongings with you at all times. Metropolitan Theatres is not responsible for lost or stolen items.

Trained service animals are welcome in accordance with applicable law. Staff may ask whether an animal is required because of a disability and what task it has been trained to perform.

Emotional support, comfort, therapy, and companion animals do not qualify as service animals under the ADA.

Designated accessible and companion seating is prioritized for guests with disabilities and their companions. Guests who do not require these accommodations may be asked to relocate.

All guests are expected to follow lawful staff instructions, respect fellow moviegoers, and promptly report suspicious, unsafe, or disruptive behavior to theatre management.

Failure to comply with our Guest Code of Conduct may result in denied admission or removal from the theatre without a refund.

THANK YOU FOR YOUR COOPERATION. ENJOY THE SHOW!