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Ticket Refund & Exchange Policy

Tickets are valid only for the film, theatre, showtime and date specified.

Refunds and exchanges are available in person at the theatre for which the ticket was purchased before the showtime and date on that ticket.

Refunds and exchanges will not be provided after the showtime and date specified on the ticket.  If an email is sent, we cannot guarantee a response prior to the film showtime and we cannot offer refunds after the showtime.  Please follow directions if a refund is requested.

Please note that service and convenience fees for online purchases are non-refundable. 

For additional questions, please contact the theatre directly.  For theatre information, please click here to find your local theatre.

Please review our ticket return & exchange policy before submitting an email request as your email may not be seen prior to the date & showtime on the tickets which is a prerequisite for refunds or exchanges.


If you received an error message during the booking process and are requesting a refund, please click here for more information.



For refunds or exchanges regarding tickets purchased on FANDANGO, you will need to contact FANDANGO directly for assistance.  Please see below for their information:

CUSTOMER SUPPORT LINE: 1-800-FANDANGO (1-800-326-3264)

Customer Support Line: Everyday, 9am-1am ET

CONTACT FANDANGO SUPPORT for the following ticketing issues for purchases on Fandango:

  • Refund and exchange requests
  • Missing confirmation emails and/or numbers
  • Questions regarding purchase orders
  • Questions regarding double charges
  • Questions regarding service fees including refunds
  • Questions about Fandango

Please note that we DO NOT accept Fandango gift cards.